Term and Conditions

1. Introduction

Creepy Costume Shop (“we,” “us,” or “our”) operates the website creepycostumeshop.com. Our goal is to provide high-quality, fun costumes for Halloween enthusiasts worldwide. These Terms and Conditions govern your use of our website and services, including browsing, purchasing, and interacting with our content. If you have any questions, feel free to contact our Ghoul Team at [email protected].

2. User Obligations and Responsibilities

As a user of our website, you agree to the following:

• Accurate Information: Provide true and complete details when creating an account or placing an order. This includes your name, shipping address, and payment information.
• Legal Use: Use our website only for lawful purposes. Do not engage in any activities that could harm the site, other users, or our business.
• Account Security: If you create an account, keep your login credentials secure. You are responsible for all activities under your account.
• Age Requirement: You must be at least 18 years old to make a purchase or use our services. If you are a minor, ensure you have parental consent.
• Compliance with Policies: Adhere to our Shipping & Returns Policy and other guidelines outlined on our website.

3. Products and Services Description

At Creepy Costume Shop, we specialize in:

• Easy Costumes: Simple and quick outfits for last-minute Halloween fun.
• Mens Costumes: A wide range of costumes tailored for men, from classic to trendy.
• Movie-inspired Outfits: Costumes based on popular films to bring your favorite characters to life.

All products are described accurately on our website, including sizes, materials, and care instructions. We strive to provide high-quality items, but please note that colors may vary slightly due to screen settings. If you have any questions about a product, contact us before purchasing.

4. Order and Payment Terms

Placing an Order

To place an order:

• Select your desired items from our collections.
• Proceed to checkout and provide your shipping and payment details.
• Review your order carefully before confirming. Once submitted, orders cannot be modified without contacting our Ghoul Team.

Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels. We do not store your payment information on our servers.

Order Processing and Shipping

Orders are processed within 1-2 business days. We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping.
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping.

Shipping is available to most regions worldwide, excluding some Asian and remote areas. Delivery times are estimates and may vary due to customs or unforeseen circumstances. We are not liable for delays beyond our control.

5. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Creepy Costume Shop and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission. This includes:

• Product descriptions and images.
• Website design and layout.
• Brand names and logos.

If you believe your intellectual property rights have been infringed, contact us at [email protected] with details.

6. Returns, Exchanges, and Refunds

We want you to be thrilled with your purchase! Our Returns & Exchanges policy is designed for your satisfaction:

• Timeframe: Requests must be made within 15 days of delivery.
• Condition: Items must be unworn, unaltered, and in original packaging with tags attached.
• Process: Email us at [email protected] with your order number and reason for return. We will provide return instructions.
• Refunds: Issued to the original payment method within 3-5 business days after we receive the return. Bank processing may take 5-10 additional days. Original shipping fees are non-refundable.
• Exchanges: Follow the same process as returns. If the exchange item costs more, you pay the difference; if less, we refund the difference.

Non-Returnable Items: For safety and hygiene, we cannot accept returns on opened or used costumes, custom orders, final sale items, or individual accessories (unless defective).

7. Limitation of Liability

Creepy Costume Shop strives to provide a seamless and enjoyable shopping experience. However, our liability is limited as follows:

• We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
• We do not guarantee that the website will be error-free or uninterrupted. Temporary downtime may occur for maintenance.
• Our total liability for any claim related to your purchase is limited to the amount you paid for the product.
• We are not liable for delays or issues caused by third parties, such as shipping carriers or payment processors.

This limitation applies to the fullest extent permitted by law in your jurisdiction.

8. Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our Privacy Policy (available on our website). By using our services, you consent to the collection and use of your data as described. We implement security measures to protect your information but cannot guarantee absolute security online.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Colorado. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Arvada, Colorado. We encourage you to contact us first at [email protected] to resolve any issues amicably.

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website. Continued use of our services after updates constitutes acceptance of the revised terms.