Welcome, Halloween enthusiasts! At Creepy Costume Shop, we want you to be absolutely thrilled with your spooktacular costume purchase. However, we understand that sometimes a costume might not be the perfect fit for your haunting needs. That’s why we’ve created this ghostly guide to our returns and exchanges process!

🧟‍♂️ Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for eligible items. All returned items must be in their original condition – unworn, unaltered, and with all original tags attached.

🔮 Return Process – Step by Step

  1. Contact Our Ghoul Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return
  3. Receive Instructions: Our customer service ghouls will send you a return authorization and shipping instructions
  4. Ship Your Return: Package the items securely and ship to our haunted headquarters
  5. Processing: Once received, we’ll process your return within 3-5 business days

📝 Return Request Template

Use this template when emailing our ghoul team to make the process spellbindingly smooth:

Subject: Return Request – Order #[Your Order Number]

Dear Creepy Costume Shop Ghouls,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify – Size Issue, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please send me the return instructions at your earliest convenience.

Thank you,
[Your Name]

💸 Refund Information

Once we receive and inspect your returned items:

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

🚫 Non-Returnable Items

To ensure the safety and quality of our costumes for all Halloween enthusiasts, the following items cannot be returned:

  • Opened or Used Costumes: For hygiene reasons, we cannot accept returns on costumes that have been worn or removed from original packaging
  • Custom or Special Order Items: Any costumes that were specially ordered or customized
  • Final Sale Items: Clearly marked clearance or final sale merchandise
  • Accessories: Individual costume accessories sold separately (unless defective)

📦 Exchange Process

Looking for a different size or style from our collections of Easy Costumes, Mens Costumes, or Movie-inspired outfits? Exchanges follow the same process as returns. Simply indicate in your return request that you’d like an exchange and specify your preferred alternative item.

Note: If the exchange item costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

🧛‍♀️ Contact Our Ghoul Team

Have questions about our returns policy? Our friendly customer service ghouls are here to help!

Email: [email protected]
Address: Creepy Costume Shop, 7090 West 64th Avenue, Arvada, US 80003

We’re committed to making your Halloween experience magical, from browsing our spellbinding collections to ensuring you’re completely satisfied with your purchase!